Shipping & Returns

SHIPPING

Orders for in-stock items that don't require sizing typically ship within 2 to 3 business days, pending credit card authorization.

We process all orders Monday-Friday. Orders placed before 3pm EST will be filled the same day. Orders that require ring sizing may take additional time to process. Processing times vary.

Signatures are required for all deliveries over $200.


ORDERS WITH RING SIZING

Rings that can be sized by our jewelers will take one to two additional days to process. Rings that cannot be sized must be special ordered. Special order rings can take an additional 4 - 6 weeks to ship and are non-returnable. *Special Order rings are rings other than size 6.0 for A Jaffe, Effy, Imagine Bridal and Penny Preville or size 6.5 for Attributes, Kirk Kara, Scott Kay, Simon G, and Konstantino.


SHIPPING ADDRESS

We ship to physical addresses within the United States, including APO/FPO military addresses. We do not ship to PO boxes. APO/FPO shipments are via USPS and may take longer to arrive.

We will ship to an address that differs from your credit card billing address in most circumstances. This is a common request by customers who wish to place an order as a gift or who want to receive their order at a work address, or who have recently moved. Please note that we will require you to have an alternate shipping address on file with your credit card issuing bank. Signatures are required for all deliveries.


SPLIT SHIPMENTS

If you ordered more than one item on the same order, it is possible one item may have been shipped from one of our stores. In the event of separate shipments, your packing list will note that the missing item was shipped separately. If you did not receive an item that is listed on your packing list and there is not a separate shipping notation, please contact our Web Department.

GIFT RECEIPTS
Orders with different billing and shipping addresses will receive a packing list which does not show the sale amount.


REFUNDABLE DEPOSITS

Certain items on our website, including loose diamonds and Diamond Banc Boutique pieces, are available on refundable deposit. If you put 25% down on a specific item through the website we will have that item available for your review at the Bailey Banks and Biddle store of your choice. Once you have put down the deposit one of our sales experts will contact you to set up an appointment. If you choose not to purchase the item you will be refunded your deposit minus shipping and handling.

 


RETURNS

IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, WE WILL GLADLY PROVIDE AN EXCHANGE OR REFUND UNDER THE FOLLOWING CONDITIONS:
  1. Merchandise is returned or exchanged within 30 days from date of shipment.
  2. Merchandise must be returned in unworn condition with original box, warranty, certificate, and paperwork.
  3. Refunds will be issued to the same form of payment as the original purchase. Shipping is non-refundable. Please note that your card issuing bank may take several business days, typically 3-5 business days, to apply any credits we issue.

If you have received the wrong product or a damaged or defective item please contact Customer Service at 800-651-4222 or email customerservice@baileybanksandbiddle.com within 72 hours of receiving your shipment. We will be happy to exchange the incorrect item for the correct item at our expense.

No refunds on special orders, gift cards or promotional codes or coupons. Gift returns can be exchanged at current price, minus any promotional discount. No cash or charge credits will be issued on a "gift/no receipt" return.

 

RETURN INSTRUCTIONS

  1. Contact our Web Department at 800-651-4222 or email customerservice@baileybanksandbiddle.com (Monday - Friday, 8:30am to 5:30pm Central Standard Time) to obtain an RMA number.
  2. Record the Return Merchandise Authorization number on the Return Label that was included in your shipment.
  3. Place your return in the original shipping box with all the original paperwork (including certificates and invoice) and the original gift box.
  4. Mail your return to:
BBB - Returns
Attn: Store Manager
RMA: [Enter your RMA Number Here]
2901 S. Capital of Texas Hwy SO1A
Austin, TX 78746
Note: Please DO NOT write Bailey Banks and Biddle anywhere on your package. We recommend you insure your shipment and request a return receipt in order to confirm delivery of the package to us.